Consultation on Draft Improvement Objectives 2024/2025

This consultation has now concluded

Have Your Say 2024/25 - Improvement Objectives

Part 12 of the Local Government Act (NI) 2014 puts in place a framework to support continuous improvement in the delivery of council services, and the Council has an obligation to produce a Performance Improvement Plan.

The Improvement Objectives we have identified for 2024/25 are set out below, and we are particularly keen to know if:

  • You agree that the draft performance improvement objectives are appropriate
  • What alternative improvement objectives you would like to see considered this year or in the future.

Improvement Objectives 2024/25 (draft)

The proposed draft Improvement Objectives for 2024/25 are as follows:

1. To assist a return to healthy lifestyles through regrowing participation in high quality leisure, sport and physical activity

Sub Objectives

  • To maintain a minimum of 1.2 million paid user visits
  • Maintain baseline of 6,000 paid members (includes direct debits, advanced payments, corporate and staff membership schemes)
  • To target underrepresented groups through inclusive leisure, sport and physical participation which lead to more active lifestyles
  • Achieve Sport & Physical Activity targets of 5,000 participants per year for targeted programmes including
    • 500 participants with a disability
    • 2,500 ‘Female’ participants
    • 2,000 ‘Area of High Social Need’ participants
  • Maintain current levels of satisfaction/net promoter score

2. To create a greener, cleaner more attractive district

Sub Objectives

  • To protect and promote our natural and built assets
  • To protect and enhance our environment

3. To deliver improved customer satisfaction by improving customer support services and processes

Sub Objectives

  • To embed the NIPSO Complaints Handling Process within all service areas
  • To provide accessible services / information.


All feedback is very much appreciated. Please tell us what you think by completing the survey. The consultation closes at noon on the 22nd May 2024.


Have Your Say 2024/25 - Improvement Objectives

Part 12 of the Local Government Act (NI) 2014 puts in place a framework to support continuous improvement in the delivery of council services, and the Council has an obligation to produce a Performance Improvement Plan.

The Improvement Objectives we have identified for 2024/25 are set out below, and we are particularly keen to know if:

  • You agree that the draft performance improvement objectives are appropriate
  • What alternative improvement objectives you would like to see considered this year or in the future.

Improvement Objectives 2024/25 (draft)

The proposed draft Improvement Objectives for 2024/25 are as follows:

1. To assist a return to healthy lifestyles through regrowing participation in high quality leisure, sport and physical activity

Sub Objectives

  • To maintain a minimum of 1.2 million paid user visits
  • Maintain baseline of 6,000 paid members (includes direct debits, advanced payments, corporate and staff membership schemes)
  • To target underrepresented groups through inclusive leisure, sport and physical participation which lead to more active lifestyles
  • Achieve Sport & Physical Activity targets of 5,000 participants per year for targeted programmes including
    • 500 participants with a disability
    • 2,500 ‘Female’ participants
    • 2,000 ‘Area of High Social Need’ participants
  • Maintain current levels of satisfaction/net promoter score

2. To create a greener, cleaner more attractive district

Sub Objectives

  • To protect and promote our natural and built assets
  • To protect and enhance our environment

3. To deliver improved customer satisfaction by improving customer support services and processes

Sub Objectives

  • To embed the NIPSO Complaints Handling Process within all service areas
  • To provide accessible services / information.


All feedback is very much appreciated. Please tell us what you think by completing the survey. The consultation closes at noon on the 22nd May 2024.