Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Consultation on Draft Improvement Objectives 2024/2025
Have Your Say 2024/25 - Improvement Objectives
Part 12 of the Local Government Act (NI) 2014 puts in place a framework to support continuous improvement in the delivery of council services, and the Council has an obligation to produce a Performance Improvement Plan.
The Improvement Objectives we have identified for 2024/25 are set out below, and we are particularly keen to know if:
You agree that the draft performance improvement objectives are appropriate
What alternative improvement objectives you would like to see considered this year or in the future.
Improvement Objectives 2024/25 (draft)
The proposed draft Improvement Objectives for 2024/25 are as follows:
1. To assist a return to healthy lifestyles through regrowing participation in high quality leisure, sport and physical activity
Sub Objectives
To maintain a minimum of 1.2 million paid user visits
Maintain baseline of 6,000 paid members (includes direct debits, advanced payments, corporate and staff membership schemes)
To target underrepresented groups through inclusive leisure, sport and physical participation which lead to more active lifestyles
Achieve Sport & Physical Activity targets of 5,000 participants per year for targeted programmes including
500 participants with a disability
2,500 ‘Female’ participants
2,000 ‘Area of High Social Need’ participants
Maintain current levels of satisfaction/net promoter score
2. To create a greener, cleaner more attractive district
Sub Objectives
To protect and promote our natural and built assets
To protect and enhance our environment
3. To deliver improved customer satisfaction by improving customer support services and processes
Sub Objectives
To embed the NIPSO Complaints Handling Process within all service areas
To provide accessible services / information.
All feedback is very much appreciated. Please tell us what you think by completing the survey. The consultation closes at noon on the 22nd May 2024.
Have Your Say 2024/25 - Improvement Objectives
Part 12 of the Local Government Act (NI) 2014 puts in place a framework to support continuous improvement in the delivery of council services, and the Council has an obligation to produce a Performance Improvement Plan.
The Improvement Objectives we have identified for 2024/25 are set out below, and we are particularly keen to know if:
You agree that the draft performance improvement objectives are appropriate
What alternative improvement objectives you would like to see considered this year or in the future.
Improvement Objectives 2024/25 (draft)
The proposed draft Improvement Objectives for 2024/25 are as follows:
1. To assist a return to healthy lifestyles through regrowing participation in high quality leisure, sport and physical activity
Sub Objectives
To maintain a minimum of 1.2 million paid user visits
Maintain baseline of 6,000 paid members (includes direct debits, advanced payments, corporate and staff membership schemes)
To target underrepresented groups through inclusive leisure, sport and physical participation which lead to more active lifestyles
Achieve Sport & Physical Activity targets of 5,000 participants per year for targeted programmes including
500 participants with a disability
2,500 ‘Female’ participants
2,000 ‘Area of High Social Need’ participants
Maintain current levels of satisfaction/net promoter score
2. To create a greener, cleaner more attractive district
Sub Objectives
To protect and promote our natural and built assets
To protect and enhance our environment
3. To deliver improved customer satisfaction by improving customer support services and processes
Sub Objectives
To embed the NIPSO Complaints Handling Process within all service areas
To provide accessible services / information.
All feedback is very much appreciated. Please tell us what you think by completing the survey. The consultation closes at noon on the 22nd May 2024.
